A Pocket Guide to the IT4IT™ Reference Architecture, Version 2.0

This document is the Pocket Guide for the IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard. It is designed to provide a reference for Business Managers, IT professionals, practitioners, and IT leaders.

The IT Value Chain and IT4IT Reference Architecture represent the IT service lifecycle in a new and powerful way. They provide the missing link between industry standard best practice guides and the technology framework and tools that power the IT service management ecosystem. The IT Value Chain and IT4IT Reference Architecture are a new foundation on which to base your IT operating model. Together, they deliver a blueprint to accelerate IT’s transition to becoming a service broker to the business. They also address strategic challenges brought about by mobility, cloud, big data, security, and Bring Your Own Device (BYOD).