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Enterprise Architecture and IT Service Management

ITSM Frameworks and Processes and their Relationship to EA Frameworks and Processes

This White Paper is written by Rajesh Radhakrishnan, Sr. Managing Consultant/Sr. IT Architect, IBM Global Technology Services. It addresses some of the commonalities and inter-relationships between Enterprise Architecture (EA) and IT Service Management (ITSM).


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White Papers

Catalog number W078
Apr 2008

32 pages.

See also W098 Non-Functional Requirements (NFR) Framework  

  

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Electronic Publication Only (hard copy not available)


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