Transitioning Examinations from Prometric to Pearson VUE

Effective February 1, 2017, Pearson VUE is the sole provider for The Open Group’s IT certification exams.

Below are Questions and Answers regarding this transition. See our Pearson VUE Frequently Asked Questions for more information about taking an exam at Pearson VUE or our exam registration page to Register for an Exam at Pearson VUE.

Q: When did The Open Group exams move to Pearson VUE?

A: The transition started in June 2016. Since September 2016 all The Open Group exams have been available at Pearson VUE.

Q: Am I required to have an exam voucher to take an exam at Pearson VUE?

A: No, you can also pay by credit card when registering for your exam.

Q: How do I know if my exam voucher is a Prometric or Pearson VUE voucher code?

A: If your exam voucher code starts with “OG”, then it is for Pearson VUE. All other codes are Prometric vouchers.

Q: Can I exchange my Prometric voucher for a Pearson VUE voucher?

A: In general there should be no need. Starting February 1, 2017, your Prometric voucher will be automatically accepted at Pearson VUE (if the code starts with any of the following two characters: 23, 50, 93, 95, 96, 98, 2X, 9X, SX, ZC, ZX). You won't need to exchange your Prometric voucher, you will be able to use it directly within the Pearson VUE exam registration system.

Q: Will my Prometric voucher be accepted at Pearson VUE?

A: If you received your voucher from an Open Group Accredited Training Course Provider, then yes, your Prometric voucher will be accepted at Pearson VUE after January 2017. If your voucher is valid and unused, then starting February 1, 2017 you will be able to use you voucher to book an exam with Pearson VUE.

Prometric vouchers beginning with any of the following two characters: 23, 50, 93, 95, 96, 98, 2X, 9X, SX, ZC, ZX will be automatically usable at and accepted for exam registration at Pearson VUE after January 31, 2017.

If your voucher begins with any of the following two characters: ER, G2, G3, GP, or P2, then NO, your voucher will not be accepted at Pearson VUE. These vouchers must be used at Prometric by January 31, 2017.

Q: How do I use my Prometric voucher at Pearson VUE?

A: Starting February 1, 2017, if your Prometric voucher is unexpired and unredeemed, you will be able to use it directly when registering at Pearson VUE. Go to https://certification.opengroup.org/take-exam for instructions on how to register. When you get to the payment screen, enter your Prometric voucher number.

Q: Why is my Prometric voucher not being accepted at Pearson VUE?

A: This can occur for a number of reasons: (a) It was not marked as valid by Prometric at the time the list of open vouchers to transfer to Pearson VUE was generated. If you cancelled a Prometric appointment after that time, then you should contact The Open Group including a copy of the correspondence. (b) The voucher code begins with the prefix ER, G2, G3, GP, P2 (see below).

Q: What do I do if my Prometric voucher expires after January 31, 2017?

A: If your Prometric voucher has an expiration date after January 31, 2017 and the voucher code starts with the any of the following two characters, your voucher will be accepted at Pearson VUE starting February 1, 2017:

23, 50, 93, 95, 96, 98, 2X, 9X, SX, ZC, ZX

If your Prometric voucher starts with any of the codes listed below, the voucher was purchased directly from Prometric and had to be used at a Prometric test center by January 31, 2017:

ER, G2, G3, GP, P2

Any vouchers starting with code ER, G2, G3, GP, or P2 that were not used by January 31, 2017 have ceased to be valid.

Q: If I failed the Combined exam at Prometric, can I retake the failed part at Pearson VUE?

A: Yes, you can retake the failed part at Pearson Vue. If the account you use to log in to Pearson VUE contains the email address you used when you took your exam at Prometric, then we will be able to match your new exam results to your prior results. If you no longer have access to the email address used for your Prometric exam, please contact us at certifications(at)opengroup.org so we may associate your results.

Q. Is there specific advice for taking exams at a Pearson VUE test center?

A. For TOGAF 9 exams please see the specific advice sheet: Advice for Candidates Attending Pearson VUE Test Centers for TOGAF 9 Examinations. For all other exams see the generic advice sheet: Advice for Candidates Attending Pearson VUE Test Centers

For other questions about the transition to Pearson VUE or The Open Group examinations, contact certifications(at)opengroup.org.