Maximizing the Value of Cloud for Small-Medium Enterprises – Glossary


BI Business Intelligence
CaaS Communication as a Service
CAGR Compound Annual Growth Rate
CapEx Capital Expenditures
CBUC Cloud Business Use-Cases (a project of The Open Group Cloud Computing Work Group)
COTS Commercial Off-The-Shelf
CRM Customer Relationship Management
CSP Communications Service Provider
ERP Enterprise Resource Planning
IaaS Infrastructure as a Service
ITSM IT Service Management
JIT Just-In-Time
LE Large Enterprise
OpEx Operational Expenditures
PaaS Platform as a Service
RPO Recovery Point Objective
RTO Recovery Time Objective
SaaS Software as a Service
SI System Integrator
SLA Service-Level Agreement
SLO Service-Level Objective
SMB Small-Medium Business
SME Small-Medium Enterprise
SOHO Small Office Home Office
StaaS Storage as a Service
UAT User Acceptance Testing
UC Unified Communications
VoiP Voice over IP