Cloud Computing Governance Framework – Cloud Computing Governance Metrics


Metrics that can be tracked across the different process pairs for cloud computing governance are detailed in this chapter. These metrics are organized by the rationale that drives the need to track them. The descriptions of the process pairs reference these metrics.

Level of Cloud Adoption

The following metrics can be tracked to determine the extent to which cloud computing has been adopted across the enterprise:

  • % of existing projects that are not part of cloud transformation
  • % of enterprise cloud services subscribed
  • Average # of subscribers per service
  • Actual against expected consumption
  • Percentage of consumption patterns (IaaS, SaaS, PaaS)
  • Rate of change to subscriber count

Level of Cloud Computing Governance

The metrics below help establish the extent to which cloud computing governance is in place across the enterprise:

  • % of cloud-ability reviews exercised
  • % of service compatibility reviews exercised
  • % of service provider usage reviews exercised
  • Ratio of planned versus actual cloud services
  • Frequency of exceptions

Operational Efficiency

These metrics can be used to track the parameters that drive the operational efficiency for the ongoing sustenance of application and infrastructure components in the cloud:

  • % of incidents reported
  • Average time to deploy
  • Average time to onboard

Cost Reduction

This metric can be used to drive the funding of cloud computing transformations across the enterprise:

  • % of budget allocated to IT

Business Value Alignment

These metrics can be used to drive the extent to which cloud computing adoption is in alignment with the overall business objectives for the enterprise:

  • % of idle services decreased
  • % of business service-level requirements met
  • Ratio of # of subscriptions/# of unsubscriptions
  • Number of consumer/provider combinations impacted by exceptions

Service-Driven Integration

These metrics can be used to track the extent to which the cloud computing deployment is building upon the existing services-based ecosystem within the enterprise:

  • % of service provider exceptions/service provider integrations
  • % of enterprise services subscribed
  • Number of SLAs impacted by exceptions

Risk Mitigation

These metrics can be used to drive preventive measures that can be taken to avoid potential risks generated from cloud computing adoption:

  • % of compliance with security policies
  • % variance in schedule
  • Number of incidents related to unsubscribe
  • Severity of exceptions