Cloud Buyers' Requirements Questionnaire : BP: Business Process

 

Objective

Describe the business processes to be enabled with a focus on their importance to the business.

Respond to the following Business Process questions in terms of a business process, or a set of business processes (including the business as a whole) that are under consideration for enabling with Cloud computing.

BP.1: Which business process(es) are under consideration?

Select from one or more of the following categories at the level of granularity that is applicable.

Responses

Complete Business Process Portfolio (horizontal platform replacement for the whole business).

No specific business processes.

Human Capital Management (HCM):

  • Skills Management (staffing, diversity), Knowledge and Collaboration, Learning
  • Compensation Planning, Benefits Administration, Workers’ Comp, Asset Management

Financial Management (FM):

  • General Ledger, Accounts Payable, and Accounts Receivable (GLAPAR ), Payroll, Taxes, Order to Cash, Real Estate Management
  • Financial and Compliance Reporting, Sarbanes Oxley (SOX) and BASEL II
  • Business Performance Management, Risk Management

Customer Relationship Management (CRM):

  • Sales, Customer Experience Management (CEM), Call Center, Sales Force Automation (SFA), Kiosk, Self-service
  • Business Intelligence (BI), Business Analytics, Campaign Management, Sales Analytics

Supply Chain Management (SCM):

  • Procurement, Inventory Management, Import Compliance, Supplier Relationship Management (SRM)
  • Engineering, Manufacturing, Product Lifecycle Management (PLM), Workforce Management, Resource and Capacity Management, Logistics

Information Technology (IT):

  • Application Architecture and Management
  • Infrastructure (Hardware [HW], Operating System [OS], and Middleware) Architecture and Management
  • Data Center Architecture and Management

Corporate HQ (Business Units, Geographies):

  • Research & Development (R&D)
  • Strategy and Portfolio Management
  • Marketing
  • Communications
  • Legal
  • CSR
  • Operations

Example Responses

  1. FM, GLAPAR
  2. CRM, Call Center
  3. FM, Payroll
  4. HCM, Skills Management, including training and certification
  5. Corporate HQ, Marketing, Business Analytics
  6. SCM, Procurement
  7. HCM, Benefits Administration

If your response to Question BP.1 was “No specific business processes”, then skip to the next requirements category.

BP.2: Are these business process(es) differentiating, part of your company's competitive advantage; and if yes, is that differentiation IT-based?

Select one response from the following list for each process, or select the bottommost applicable response.

(Differentiating business processes are integral to a business's competitive advantage and cost-effective operation. Differentiating business processes are the only processes for which a business case for in-house, custom, dedicated enablement independent of the rest of the business portfolio can readily be made.)

Responses

Non-differentiating, Business as Usual:

  • Minimize TCO, maintain functionality and QoS
  • For example, benefits, campaign, inventory, GLAPAR, IP management

Non-differentiating, External Compliance:

  • Timely delivery of functionality, meet QoS requirements, minimize TCO
  • For example, SOX II, ethical procurement, carbon footprint

Differentiating, IT Supported:

  • Meet functional and QoS requirements, adapt quickly to changes in those requirements
  • For example, buy online, return in the store

Differentiating, IT-based:

  • Align with corporate mission and strategic objectives, erect barriers such as IP protections to prevent imitators
  • For example, Internet search engine

BP.3: To what extent are the non-IT resources consumed by these processes dedicated and customized?

Responses

Degree of dedication: fully dedicated, partially dedicated, or fully shared:

  • If partially dedicated, note which types of non-IT resources – e.g. labor, fixed assets, process definitions – are fully or partially dedicated

Degree of customization: customized, tailored, standardized:

  • Tailoring a standard resource does not significantly alter the skills and knowledge inputs required to operate or manage that resource
  • As is applicable, note which types of non-IT resources have been tailored

BP.4: To what extent are the IT resources consumed by these processes dedicated and customized?

Responses

Degree of dedication: fully dedicated, partially dedicated, or fully shared:

  • If partially dedicated, note which types of IT resources – e.g. application labor, applications, IT infrastructure labor, IT infrastructure – are fully or partially dedicated

Degree of customization: customized, tailored, standardized:

  • Tailoring a standard resource does not significantly alter the skills and knowledge inputs required to operate or manage that resource
  • As is applicable, note which types of IT resources have been tailored

 

 

 

 

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