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Issue 3, 2005
In This Issue:
FEATURES
NEWS
CONFERENCES
EVENTS
THE WEB
OTHER
Interview
with Jamie Lewis, CEO and Research Chair, Burton Group
Q: Why should people care about identity management?
A: The demand for identity management is a function of
business drivers, a function of what the business objectives
are and how they are requiring the usage and/or deployment
of the identity technology. So the specific reasons vary
by company.
For example, we see customers who implemented password
management to increase the effectiveness of their helpdesks;
they are saving money by reducing the number of helpdesk
calls because users can now manage and reset passwords
on their own, through password management mechanisms. Or
we see clients who are getting requests from their customers
who want to integrate their process with web-based single
sign-on or other federation technologies - so these companies
are meeting customer requirements that way.
Regulatory compliance plays a big role as well - that’s
a part of what I characterize as the stick side of the
equation rather than the carrot. Financial services, health
care, pharmaceuticals, and a variety of other businesses
are under significant regulations that require them to
do specific things with identity to be in compliance with
the regulations.
Sarbanes-Oxley, for example, has provisions requiring
a public company to be able to show how it managed access
privileges that users have for accessing financial data
about it. Regulatory compliance is probably one of the
biggest drivers for why people are looking at identity
management today.
Another good example is related to employee termination.
A lot of companies may have policies that if an employee
leaves a company, they should turn off all access that
the employee had within 24 or 48 hours or some other specific
amount of time. But if somebody has been with the company
for any length of time, it’s pretty hard to know
how to find all of the accounts they had, much less to
turn them off in a short period of time.
So it’s about automating this kind of life cycle
management process, which relates back to the regulatory
compliance - making sure that you can actually do it, and
prove that it had happened. And then save some money along
the way by making operations more efficient.
Q: Would you consider identity management a growth area?
A: Absolutely. We are not a quantitative research firm,
so we don’t have estimates for how many dollars and
how big the market is and so on. But if you look at the
relationship that identity management has with the business
objectives as I just talked about, and if you agree with
the assumptions that identity management and identity-based
security mechanisms are a basic requirement for electronic
commerce, for distributed system supply chain management,
and for the integration of business processes along the
lines that cross application platforms and cross company
boundaries, it becomes pretty clear that it is a huge growth
area that will grow pretty substantially over the next
3-5 years. We just need to figure out how to get identity
management substantiated and managed.
Q: When you think of architecting a system using identity
management, what do you see as the main problem?
A: The biggest problem that most customers face is that
they have a lot of identity management, and that it’s
pretty fragmented. Every operating system, every application,
every system they have deployed over the years has some
level of identity management function in it. It might not
be very functional and it might only apply to that one
system, but it’s there, so you are creating accounts,
passwords and privileges in many, many different systems.
So the biggest challenge is how do you bring all those
things together, and create a holistic, integrated way
to manage identity across all of those systems. That’s
an easy thing to say and very hard to do. It’s a
big systems integration task. Figuring out how to do that,
in the absence of standards that are supported by a large
number of products, represents a pretty significant problem.
I do believe that politics often become a part of the
problem: Any time you start talking about identity information
and how you name things, there are people inside many companies
that feel like they have a vested interested in that discussion – from
human resources to people who own the applications and
have all their identity information in them, there are
a lot of different stakeholders in the company that you
need to bring together to solve that problem. It’s
a large-scale problem that involves a lot of different
people. So it’s both politics and the technology.
And sometimes the politics is much bigger than the technology.
So you could say that identity management is one of the
prerequisites of The Open Group’s concept of Boundaryless
Information Flow™?
Absolutely. If you say “boundaryless” to
a security architect, it usually scares them, they view
it as a bad thing. But I understand completely what you
mean when you say ‘Boundaryless Information Flow’.
We see those boundaries becoming a lot more porous nowadays.
But the only way to ensure that the information that is
flowing across those boundaries is the right information,
is to make sure you know who is doing what, when, and where.
That’s what identity management is about - through
policy to be able to say who can do what, when they can
do it and how they can do it. And to put some logical controls
around information that moves across those different boundaries.
So you are absolutely right, it’s a prerequisite.
The other way to put it, is that without identity management,
the value of the information that can flow through freely
would be very low. If you are browsing the web and if you
are downloading marketing materials you don’t care
so much about the security of that information – on
the contrary, you want it as widely propagated as possible.
But when it comes to financial information, you don’t
want that information propagated - you only want the right
people who need it to see it. To ensure that, you need
identity based security mechanisms built on sound identity
management that will allow you to create accounts based
on identity, assign privileges based on identity, change
accounts, and tie policy to identity.
Q: What trends do you see in the identity management
architecture? You mentioned Service Oriented Architecture
(SOA) and the related hype. So what do you see as the big
positive trends?
A: I talked about market trends of consolidation. There
used to be a lot more vendors with lots of often overlapping
products, and customers were somewhat hesitant to make
big bets based on small vendors who might not be making
money and might not be around in a couple years. The industry
consolidation that occurred, has been largely positive – it
has created fewer players, but enough to have competition,
and all of them being bigger companies that you know you
can bet on. That’s one trend.
From an architecture point of view, people have understood
that they can’t try to solve the whole problem at
once. Instead, they are picking specific problems like
password management, or some life cycle management project
for a smaller number of applications to focus on. For example,
let’s say there are 15 applications in your organization
that are causing 70% of your compliance headaches. If you
focus on solving provisioning for those 15 apps you make
huge progress. Although you don’t solve your whole
problem at one time, if you solve that particular issue,
you solve a large part of your problem and create momentum
for solving the next issue after that.
About SOA, I think people are understanding the link
between web services and identity-based security: They
understand that without identity-based security, web services
won’t work. So I think as people are starting to
look at how to use web services in end-systems integration;
they are realizing that is an important part of how they
build applications. So we are seeing that trend getting
into tools. That’s a good way to do that as well.
Federation is another one. Again, it is not solving the
whole problem at once, but we are starting to see more
and more situations in which it is used. For example, a
big financial services company, a client of ours, was asked
by one of its biggest customers to provide web-based single
sign-on for its employees coming into the financial services
company’s portal. We see a lot more of that and we
see federation really picking up steam in a lot of different
places.
Q: Where do you see identity management standards heading,
and how do you see the play of open standards versus proprietary
systems?
A: Open standards are a prerequisite for many of the
things I talked about. Although we’d like it to move
faster, when you look at developments like SAML or Liberty,
there has been a lot of progress over the last 3-4 years.
The web services framework, some of the basics for web
services like SOAP, WSDL, and WS-Security, those are all
standards now. Those are good signs. Also, Microsoft and
Sun came to agreement to bury the hatchet and make friends
a while back, and we certainly hope to see some concrete
results from that. I think we probably will, and that there
will be some convergence and coexistence of those standards.
So in respect to the federation, I don’t think customers
have to worry about which one to use, and don’t have
to wait to see how it works out because the coexistence
and convergence are already a reality in many ways. Coexistence
first, and then convergence later. And I think that’s
a good thing.
 Top
of Page
Achieving
Semantic Interoperability
by
Dr. Chris Harding, The Open Group
The blurring of organizational boundaries between departments,
corporations, and even countries in the post-industrial world
has rapidly increased the need for information sharing and
communication. Business managers, aware of costs associated
with inadequate interoperability and related inefficiencies
and lost opportunities, are calling information to flow smoothly
within and between their organizations across time zones
and geographic boundaries. This results in increased pressure
on CIOs and IT departments to make it happen.
How expensive can lack of interoperability be? The real
costs are often hidden and not easy to quantify. A study
of the US automobile manufacturing industry conducted by
Research Triangle Institute (RTI) for the National Institute
of Standards and Technology attributed $1 billion annual
cost directly to poor information interoperability. Another
RTI study, of the US construction industry, found that
the difficulty of converting files from one computer format
to another, and the errors resulting from improper conversion,
were major contributors to the staggering $15.1 billion
the industry wasted each year because of inadequate interoperability.
Today there is no argument that interoperability is a
critical element for optimizing business performance and
maintaining competitive advantage. The problem is, how
to achieve it. IT buyers have experienced excitement over
the latest technology fad, only to find themselves disillusioned
as the latest big idea faded.
Let’s have a closer look at what interoperability
means. At first we used to think about one computer being
able to connect to another. Then came the Internet, with
its magical ability to interconnect computers anywhere.
But this was like installing a telephone cable between
San Francisco and Shanghai, and finding that there was
still a need to translate between English and Chinese.
So we started talking about the problem of information
interoperability. The World Wide Web and XML, which
help computers to understand and translate the structure
of information, go some way towards solving this problem.
However, they don’t help with understanding or translating
meaning – this is the issue of semantic interoperability.
There is of course a danger here with this name: “Semantics” is
a philosophical term, and we shouldn’t spend years
arguing about the meaning of meaning. What we want is an
engineering approach, backed by standards, and that approach
is through the use of a robust IT architecture built upon
open standards.
Are there any standards? Work in this area has been going
on for a while, and there are some promising standards,
even though their coverage is still incomplete. ISO 11179
defines a framework for specification and standardization
of data elements . It has a simple and elegant model that
characterizes a data element in terms of its object class,
its properties, and its format, and it gives rules for
maintaining registries of data element descriptions, or
metadata. The Dublin Core initiative is working on standardized
metadata for a core of essential information items such
as a resource’s title, creator and date. The Universal
Data Element Framework (UDEF) is an initiative to develop
a standard classification for metadata similar to the Dewey
Decimal classification for books based on the object class
and properties concepts of ISO 11179. The World Wide Web
Consortium’s standards for the Semantic Web include
the Web Ontology Language (OWL), which covers the specification
of vocabularies used in resource descriptions, where Ontologies are
information classifications that can be processed by machines
but understood by humans; they are an essential part of
solving the problem of automatic translation of meaningful
information.
Ontology-driven products are emerging to help companies
to automate the translation and processing of information.
Using these products, companies can leverage standard vocabularies,
and add their own domain-specific information classifications,
to associate meaning with information expressed in XML.
This means that more transformation and processing logic
can be driven by business rules, and less of it has to
be handled by opaque and hard-to-maintain program code.
Which eventually leads to lower costs, and increased efficiencies.
Government is also involved and driving adoption as well.
For example, the Federal CIO Council established the Semantic
Interoperability Community of Practice (SICoP) to achieve
semantic interoperability and semantic data integration
focused on the government sector. And l ast month, the
European Commission's Interchange of Data Between Administrations
(IDA) group, which focuses on facilitating exchange of
information among public administrations across Europe,
released a Final Version 1.0 of its European Interoperability
Framework for Pan-European E-Government Services that provides
recommendations and defines generic standards in respect
of organizational, technical and semantic interoperability.
Simply having many standards does not solve the whole
problem though. However well the problem space is covered
by standards (and products certified as conformant to the
standard), they MUST be put together, or architected, in
ways that support information exchange. IT Architecture
is becoming the discipline that separates success from
failure in large or complex IT projects. The ones that
succeed have a well-designed architecture that supports
(and is responsive to changes in) the business need as
it evolves and changes to respond to market and competitive
pressures.
So how close are we to a solution? The problem of computer
interoperability through the Internet, and XML providing
the key to translation of information structure is close
to being solved. Professional IT Architects are developing
systematic approaches to mapping systems and how they evolve.
The problem now is of semantic interoperability. Although
it is not an easy problem, and there are still hurdles
to overcome, solving it will dramatically improve the efficiency
of our industry as well as commerce. The solution is already
beginning to emerge, making it clear that companies that
install semantic technology in well-architected solutions
will reap the biggest rewards.
Semantic interoperability is arguably the most important
current focus of standards activity and product development.
Andy Mulholland, global CTO of Capgemini, speaks of the
Semantic Wave as the next major movement in the world of
computing, comparable to networking in the 1980s and 90s.
And it is an essential step towards realizing the vision
of Boundaryless Information Flow™, which enables
secure access to integrated information whenever and wherever
needed. Semantic interoperability provides near term opportunities
and the vision of Boundaryless Information Flow gives a
focus for ongoing work.
For
more information, please contact Dr. Chris Harding
Top of Page
The Open Group in the Media
Top of Page
Certification News
TOGAF Certification News
- Architecting-the-Enterprise has registered 39 graduates
of its training course as TOGAF 8 Certified, bringing the
total number of TOGAF 8 Certified Professionals to 308.
- Proforma Corporation has registered ProVision Enterprise
4 as conforming to the TOGAF 8 Tool Support Product Standard.
Current status of TOGAF Certified products, individuals,
services, and tool support:
- TOGAF 7 Certified - 28 Registered Individuals
- TOGAF 8 Certified - 308 Registered Individuals
The full register is online at: http://www.opengroup.org/togaf/cert/cert_archlist.tpl
- TOGAF 7 Training - 2 Registered Products from 1 Company
- TOGAF 7 Professional Services - 4 Registered Services
from 4 Companies
- TOGAF 8 Training - 4 Registered Products from 2 Companies
- TOGAF 8 Professional Services - 4 Registered Services
from 4 Companies
- TOGAF 8 Tool Support - 3 Registered Products from 3
Companies
The full register is online at: http://www.opengroup.org/togaf/cert/cert_prodlist.tpl
LSB Certification News
We
are pleased to announce that:
- SUSE LINUX Products has registered:
Novell Linux Desktop
9 for x86 with Service Pack 1as conforming to the LSB Version
2.0 Runtime Environment Product Standard for IA32.
To see the Conformance Statement please refer to the latest
official list of LSB registered products at: http://www.opengroup.org/lsb/cert/register.html
For more information on the Free Standards Group Certification
program, please refer to http://www.freestandards.org/certification/
SIF Certification News
We are pleased
to announce that the following products have been registered:
- Olympia Computing Company Inc. - Schoolmaster 5.25
with Schoolmaster SIF Agent 1.08
- Education Logistics,
Inc. - EDULOG 10.0 with StudentSubscriber 1.0 as conforming
to the SIF-enabled Application Product Standard 1.5
as conforming
to the SIF-enabled Application Product Standard 1.5
To view all current SIF certifications and Conformance
Statements, please see the SIF Certification Register at http://www.opengroup.org/sif/cert/register.html
For more information on the SIF certification, please refer
to: http://www.opengroup.org/sif/cert
Top of Page
The
number of certified TOGAF 8 practitioners exceeds 300
We are pleased to announce that the number of certified
TOGAF 8 practitioners exceeded 300.
The full register is
online at: http://www.opengroup.org/togaf/cert/cert_archlist.tpl
Top
of Page
John
Spencer, Director of the Architecture Forum for Computer
Weekly: ‘When is an architecture change required?’
In his article for Computer Weekly, John Spencer
shares his thoughts on architecture change management process,
discusses technical and business drivers as well as goals,
and emphasizes the importance of differentiating IT architecture
change management from the requirements management process.
 read
more
Top
of Page
Sneak
peek: TOGAF 8 in a book format
The Open Group is pleased to announce that its popular
TOGAF 8 Enterprise Edition, which is currently available only
in soft copy, will be published in a book format in the near
future.
When the book becomes available, we will notify our members
via email. We want to make a big impact and so, to give the
book high visibility, we want to utilize Bruce Schneier’s
guerilla marketing approach and encourage you to plan your
purchases on Amazon for the same day. Stay tuned for more
information!
Top
of Page
The
Open Group provides support for Hotel Technology Next Generation
(HTNG) and hosting of their collaboration site
The Open Group has assisted and provided
consultative services and startup support to Hotel
Technology Next Generation (HTNG), which was
founded in 2002 to facilitate the development of next-generation,
customer-centric technologies to better meet the needs of
the global hotel community.
The founding members of HTNG recognized that the hotel and
hospitality industry had a need for interoperability and
standardization of technology supporting both the business
view and guest view of hotel operations. In most areas no
formal standards exist and since there is no system provider
with a meaningful market share, currently there are not even
de facto standards in the front office, back office or guest
service systems.
Nick Price, CTO of Mandarin Oriental Hotel Group, and a
founding director of HTNG who recently became HTNG President,
said: "As an industry, we are already far behind what
many of our customers have in their homes, and without some
major changes, we will soon be behind the average hotel guest – if
we aren't already."
To attack this problem, HTNG formed workgroups in areas
of identified interest. Already active workgroups include
Property Web Services Solution Workgroup, Property/ Distribution
Solution Workgroup, In-Room Technology Workgroup, and Architecture
Workgroup.
Nick Price, a practical visionary who looks at situations
as they are and quickly determines how they should be,
is no stranger to The Open Group. His work in developing
an enterprise architecture for Asia's largest retailer,
the Dairy Farm Group, provided a riveting keynote experience
for our attendees at the October 1998 conference in Singapore.
This has been remembered as not only the first major
TOGAF implementation but also as a quality standard for architects
to follow. Parts of this presentation are still quoted
in collateral for The Open Group Architecture Forum.
The Open Group has been pleased to assist and provide the
startup support for HTNG, from professional facilitation
of the initial work group meetings by Martin Kirk, to providing
our collaborative tools for their use and hosting of their
collaboration site. More recently The Open Group agreed to
help develop a certification program for certifying solutions
agreed by the HTNG work groups.
Top of Page
Plans
for exposure of the Boundaryless Information Flow™ concept
in business press – call for input
The importance of our vision of Boundaryless Information
Flow™ is becoming universally recognized, and the concept,
under various names, has been adopted by a number of companies.
In an effort to continue the push for its global recognition,
we plan to feature Boundaryless Information Flow™ in
key business press in Q3 2005. But we would like our members’ help
and input- what would you like to see? Share your thoughts!
please
email us
Top of Page
Spotlight
on recent publications - Interconnect Transport API (IT-API)
Version 2.0
The Open Group is pleased to announce the Interconnect
Transport API (IT-API) Version 2.0 is now available for free
download.
This document is published in association with the Interconnect
Software Consortium (ICSC) (www.opengroup.org/icsc). The
IT-API defines interfaces for direct interaction with the
RDMA-capable transports. The IT-API Version 2.0 Specification
covers the Reliable Connection and Unreliable Datagram services
of the InfiniBand transport, the iWARP transport (which also
provides a Reliable Connection service), and VIA networks.
download
the publication
Top
of Page
Join
us for the IT Architecture Practitioners Conference Europe
2005 - Don’t miss out! Spaces for this premier event
are filling up fast!
- Dublin, April 25-27, 2005 -
Registrations are growing fast!
- In parallel with Member
Meetings, April 25-29, 2005
The Open Group’s Dublin IT Architecture Practitioners
Conference will offer over 75 different perspectives on
the hottest topics in IT architecture, cover key trends
and best practices, and provide an opportunity to benchmark
your own technology against others.
With 12 streams and over 230 attendees from 20 countries
already confirmed to attend, the conference promises to
be our largest IT architecture event held in Europe ever.
Join us for 3 days of informative sessions filled with
expert presentations, case studies, workshops, and discussion
of best practices and learn how your company can maximize
ROI of its IT architecture in support of its revenue goals.
About the conference
The conference will
address some of the hottest topics in enterprise architecture
- both from strategic and implementation point of view,
suitable for corporate strategists and architecture practitioners.
Keynote addresses
- Minister of State, Tom Kitt, T.D., Department of the
Taoiseach, Repubic of Ireland, with special responsibility
for the Information Society
- Colm Butler, Principal
Officer of the Information Society Policy Unit at the
Department of the Taoiseach, Republic of Ireland
see
the full program and complete list of speakers
What will you experience
- Presentations on the practice and profession of enterprise
architecture
- Highly practical workshops on the relationships
of enterprise architecture to technology, to business
transformation, and to ROI
- Study of enterprise architecture
development, its integration and necessary infrastructure
support
- Hands-on workshop on how to set up and run
an Enterprise Architecture practice
- Review of in-depth
case studies
Proceedings
If you are unable to attend the event in person or would
like to order additional sets of documentation for
your colleagues, proceedings will be available for purchase
at $99 per set for members and $299 for non-members,
excluding shipping and any applicable sales tax. The
proceedings will be available three weeks after the
conference takes place.
more
on the conference
register
Top of Page
Look ahead:
IT Architecture Practitioners Conference 2005 – New York,
NY, July 2005
Service Oriented Architectures Conference – Houston,
TX, October 2005
IT Architecture Practitioners Conference 2005
New
York, The Westin New York at Times Square, July 18-20, 2005
In parallel with Member meetings, July 18-22, 2005
The conference will address the following topics:
- Role
and Rise of the IT Architect
- The IT architect – the
new professional
- What is IT architecture?
- The art of IT architecture
- The business value of the
IT architect
- The IT Architecture Profession
- Requirements for Effective
IT Architecture Practice
- Setting up and Running an IT
Architecture Practice
- IT Architect Certification
- IT Architecture – A
Global Perspective
- Other Conference Tracks
- Enterprise architecture integration
and infrastructure support
- IT architecture and business
transformation
- The business case for IT architecture
- IT architecture
case studies
- Enterprise architecture development
- Architecting Boundaryless
Information Flow™
read
more
Service Oriented Architectures Conference
Houston,
TX, October 17-19, 2005
In parallel with Member meetings,
October 17-21, 2005
The Open Group’s fall conference will focus on Service
Oriented Architectures (SOA).
Learn about the latest trends and advances, and how implementing
SOA can help your company meet its goals, boost business
effectiveness, and increase Return on Investment at each
point of an agile IT infrastructure. Addressing one of the
key IT architecture design approaches, the conference will
bring together CIOs, IT architects, analysts, and industry
experts to share their perspectives, insights and experience.
Highlights:
- What the value proposition for SOA is, and how to communicate
SOA within an organization
- When a simple SOA project is sufficient, and when its
not
- How to phase/layer an SOA project so that each component
has a positive ROI
- How to identify problems and challenges that are appropriate
for service-oriented solutions
- Which aspects of an SOA should be implemented first
and which later
- How to implement for integration
- What the status and direction of standards is, including
XML, Universal Description, Discovery and Integration (UDDI),
SOAP, and others
- What the critical components are, if they are mature,
and how to work with them
- How to measure your SOA, and what the key performance
indicators (KPIs) are
Top of Page
Industry Events Calendar
Events of The Open
Group
IT Architecture Practitioners Conference Europe 2005
April 25-27, 2005 Dublin, Ireland
(in parallel with The Open Group Member Meetings, April
25-29, 2005)
http://www.opengroup.org/events
IT Architecture Practitioners Conference 2005
July 18-20,
2005
New York, USA
(in parallel with The Open Group Member Meetings,
July 18-22, 2005)
http://www.opengroup.org/events
Service Oriented Architectures Conference
October 17-19,
2005
Houston, TX
(in parallel with The Open Group Member Meetings,
October 17-21, 2005)
http://www.opengroup.org/events
Other Industry Events
OASIS Symposium on the Future of XML Vocabularies
April
24-29, 2005
New Orleans Marriott, New Orleans, LA
http://www.oasis-open.org/events/symposium_2005/
Implementing the Global Enterprise: C4ISR
April 26-28, 2005
The Scottish Rite Convention Center, San Diego,
CA
http://www.afcea-sd.org/c4isr.html
Digital ID World Conference 2005
May 10-13, 2005
Hyatt Regency Embarcadero, San Francisco, CA
http://conference.digitalidworld.com/2005/index.php
TeleManagement World
May 16-19, 2005
Acropolis Convention Center , Nice, France
http://www.tmforum.org/browse.asp?catID=2194
Global Integration Summit 2005
May 23-25, 2005
Fairmont Banff Springs, Alberta, Canada
http://www.globalintegrationsummit.com/
Catalyst Conference North America 2005
July 13-15, 2005
Manchester Grand Hyatt
San Diego, CA
https://www.burtongroup.com/catalyst/
EDOC 2005
September 19-23, 2005
Enschede, The Netherlands
http://www.edocconference.org/
TeleManagement
November 7-10, 2005
Adams Mark Convention Center, Dallas, TX
http://www.tmforum.org/browse.asp?catID=734&sNode=734&Exp=Y
Top of Page
Top Downloads from the Web
Top
10 publications downloads in March 2005
- The Single UNIX Specification, Version 3
- TOGAF, Version
8 'Enterprise Edition'
- Business Executive’s
Guide to IT Architecture
- X/Open Single Sign-On
Service (XSSO) - Pluggable Authentication
- The Open Group IT Architect Certification
Program
- Security Design Patterns
- Distributed TP: The XA Specification
- Identity Management
white paper
- DCE 1.1: Remote Procedure Call
- Common Data Security Architecture (CDSA) Version 2
(with corrigenda)
Top 10 page views in March 2005
- The Open Group home
- The Base Specifications, Issue 6
- The Single UNIX® Specification: Keyword search
page
- Bookstore home page
- TOGAF 8 welcome page
- Open Motif home
- Architecture home page
- DCE home page
- Test downloads
- Dublin 2005 conference
Top of Page
Final Thoughts...
If you would like to send a letter to the editor for possible publication in
the future, if you have any suggestions on what you would like to see covered,
or if you have any comments on any published story or article, please email us
at memnews-feedback@opengroup.org
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