Table of Contents

Front Lines (Message from the Chair)

Kerry C. Stackpole, CAE, President and CEO,
Electronic Messaging Association

 

View from Washington: To Tax or Not to Tax

Jim Bruce, Wiley, Rein & Fielding

 

Directories, Database, and Indexers — Which? When? Why?

Jitze Couperus, Control Data Systems, Inc.

   

E-Merging Companies 

Stan Foster, Compaq Computer Corporation

   

Webmail Management — Marrying E-Mail Processing to Enterprise Call Center Activities

Art Rosenburg, Telemessaging Communications

   

Customer Service on the Web — Bringing Back the Human Touch

Russ Cohn, Brigade Solutions, Inc.

 

1998-1999 EMA Board of Directors

 

MIXER: X.400 and Internet Mail Conversion

Steve Kille, Isode

 

G5 Messaging — The Future of Messaging

Malcom Smith, 5th Generation Messaging

 

About the Authors

Publishing Information (Masthead)

This issue brought to you by these sponsors:
Compaq Computer Corporation
( See also www.digital.com/messaging and www.digital.com/expeditor ) Corporate Software & Technologies (CS&T)
Innosoft
Lotus Development Corporation

Mustang Software  Oracle Corporation Salinas Group