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About the Cover


November/December 1998
Featuring
The Year in Review:
What did the industry set out to accomplish
and what were the results?

(List of Sponsors)
  

Table of Contents

Front Lines (Message from the Chair)
Kerry C. Stackpole, CAE, President and CEO,
Electronic Messaging Association
 
View from Washington: To Tax or Not to Tax
Jim Bruce, Wiley, Rein & Fielding
 
Directories, Database, and Indexers — Which? When? Why?
Jitze Couperus, Control Data Systems, Inc.
   
E-Merging Companies 
Stan Foster, Compaq Computer Corporation
   
Webmail Management — Marrying E-Mail Processing to Enterprise Call Center Activities
Art Rosenburg, Telemessaging Communications
   
Customer Service on the Web — Bringing Back the Human Touch
Russ Cohn, Brigade Solutions, Inc.
 
1998-1999 EMA Board of Directors
 
MIXER: X.400 and Internet Mail Conversion
Steve Kille, Isode
 
G5 Messaging — The Future of Messaging
Malcom Smith, 5th Generation Messaging
 
About the Authors

Publishing Information (Masthead)

This issue brought to you by these sponsors:
Compaq Computer Corporation
( See also www.digital.com/messaging and www.digital.com/expeditor ) Corporate Software & Technologies (CS&T)
Innosoft
Lotus Development Corporation
  Mustang Software 
Oracle Corporation
Salinas Group