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Forum / Work-Area Representatives

The Customer Council Charter includes positions for up to two formal representatives (Primary and Alternate) with each Open Group Forum or Work Area.

The role of these representatives is as a 2-way channel for communication between the Customer Council (representing the interests of all customer members) and each Forum/Work Area (representing the work and objectives of the Forum).

Clearly these representatives should feel customer-oriented. We recognize however that many members designated as "Suppliers" of IT products are also "users" of IT products in their daily work and so spend significant time as customers/consumers of IT. Accordingly the Customer Council considers any member who is interested in representing customer-oriented interests as qualified to become a representative.

Representatives are automatically members of the steering committee of the Customer Council. The CC Steering Committee holds regular teleconferences (typically on Wednesdays at 08.00 US Pacific time).

We view the role of a CC Representative as a rewarding opportunity to take an important and influential liaison role in the Forum/Work-Area. It is not an onerous task.

Representatives role:

• Take into their Forum requirements from the CC Requirements Catalog that are relevant to their Forum, and report back their Forum's response (won't work on it, or will work on it and progress on solutions)
• Report back to the Customer Council the requirements raised by their Forum members, so they can be made generally visible in the CC Requirements Catalog
• Report back on any cross-Forum activities or requirements that the CC can facilitate
• Take actions to facilitate and leverage customer interests, including:
  • identify customer participants for Forum activities
  • populate business scenario activities
  • facilitate formation of vertical market groups
  • help identify cross forum conflicts and synergies
  • be available to sanity-check ideas and approaches from other Forums and to clarify customer needs

Work Commitment

The work commitment for a Representative minimally involves reporting requirements from their Forum to the CC and from the CC to their Forum. Reports should cover Forum progress on work to address requirements and complete deliverables, feedback to the CC on issues raised in their Forum, particularly cross-Forum issues, and responding to occasional CC-related queries. All this can be done via email if time constraints do not allow participation in teleconferences.