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Problem Reporting and Interpretations System

During the certification process or during the preparation phase, you may encounter a problem that inhibits or will inhibit your certification effort. You can file a Problem Report via this web site to obtain resolution to the issue. The Open Brand Certification Authority is the sole interface that you need to deal with for such problem reporting.

This entry point is for the Open Brand Product Standards [Search | Submit] If the problem report relates to a test suite and does not concern Open Brand Certification, it should be reported directly to the test suite support team. For specification problems not related to certification, defect reports may be filed using the defect report form.

You can access the system using the following links:

• Problem Reporting System User Guide
• Search Problem Reports and Interpretations
• Submit New Problem Report or Interpretation

The types of problems that this system can be used for include:

• Errors or ambiguities in the specifications against which conformance is based, specifically, in the specifications, or the underlying standards referenced by them
• Errors in the test suites used to assess conformance with the specifications, specifically, in the Open Brand test suites, or other test suites referenced by the Open Brand program (if any)
• Errors in the certification system, specifically related to the application process, agreements and completion of Conformance Statements

For more information please see this summary extract from the Guide to the Open Brand.

This Problem Reporting and Interpretations System automates the process of reporting problems in the test suites, specifications and certification system that form part of the certification program.