Customer Information System Building Block Specification

Description

This system is put in place of the existing paper-based customer information system to support the goal of improving the speed and quality of order closure. It shields the database from the complexity of the many applications looking at it but it contains an architectural break-point which could be used later on to make the database itself accessible to other applications.

The interfaces selected must go through an internal approval process modeled on the interface adoption criteria of The Open Group. This means that all specifications must be or become part of the corporate SIB.

Functionality category	Functionality	Interfaces - APIs, Formats and Protocols	Product or Project
CIF Application Code	respects metadata repository spec	User defined	User defined
	implements business rules	User defined	User defined
	has remote access by SOAP and configurator	DCE RPC	See SIB
	uses SQL	ANSI SQL
		CLI
	uses UNIX	UNIX 95
Open DB Services	relational	Codd
	supports concurrent access	Codd
	offers SQL	ANSI SQL
Open Security Services	single sign-on
	authorization	DCE
	authentication	DCE
	integrity
	audit	DCE
	non-repudiation
Open Operating System	UNIX	UNIX 95
Network Services	existing internal network	User defined	User defined
Open TP	multiple concurrent access	The Open Group XA
	load leveling
+Performance	50 enquiries per second
+Manageability	online software update
	service level data provision	DMTF Spec
	integration into enterprise management system	TBD
+Availability	24 by 7 by 52

Mandated Building Blocks

Building block name	Owner	Required functionality	Named used interfaces
Enterprise Management System	Corporate IT	service level data handling
		integration - TBD
Enterprise Network	Corporate IT
CIF System	Marketing

Map to Business Organization Entities and Policies

Policy	Entity	Remarks
security	Corporate admin
audit	Corporate admin
development and deployment	Corporate IT
metadata definition	Corporate IT
data quality	Corporate IT
IT architecture	Corporate IT
corporate SIB	Corporate IT	This is linked to The Open Group SIB