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Inter-Company Voice Messaging User Agreements

Inter-Company Voice Messaging User Agreements

The standards needed to allow open voice messaging over the Internet and private corporate intranets are now defined. All the leading platform vendors currently support VPIM, or will support it by mid-1999. Enterprise and service provider trials are now being planned for the first half of 1999.

User companies and service providers are planning to message outside of their own company networks. Enterprises will message suppliers, distributors, and customers. Service provider companies will need to interchange messages between their service networks and with the Enterprises connected to their networks.

To successfully accomplish open voice messaging, common sets of operational norms --policies, procedures, and practices --need to be agreed upon. In this way, a company or service provider will not have to develop separate, and possibly incompatible, individual agreements in order to ensure the reliable exchange of voice messages with trading partners. Rather, there will be a common base for agreements.

These interoperability agreements will address issues such as service quality, content, traffic control, message size, ethics, addressing norms and directories.

For more information, contact Bernard Elliot at belliot@compuserve.com.