[¤1]   

[¤2] Customer Information System Building Block Specification

[¤3] Description

[¤4] This system is put in place of the existing paper-based customer information system to support the goal of improving the speed and quality of order closure. It shields the database from the complexity of the many applications looking at it but it contains an architectural break-point which could be used later on to make the database itself accessible to other applications.

[¤5] The interfaces selected must go through an internal approval process modeled on the interface adoption criteria of The Open Group. This means that all specifications must be or become part of the corporate SIB.

[¤6] Functionality category [¤7] Functionality [¤8] Interfaces - APIs, Formats and Protocols [¤9] Product or Project
[¤10] CIF Application Code [¤11] respects metadata repository spec [¤12] User defined [¤13] User defined
[¤14]   [¤15] implements business rules [¤16] User defined [¤17] User defined
[¤18]   [¤19] has remote access by SOAP and configurator [¤20] DCE RPC [¤21] See SIB
[¤22]   [¤23] uses SQL [¤24] ANSI SQL [¤25]  
[¤26]   [¤27]   [¤28] CLI [¤29]  
[¤30]   [¤31] uses UNIX [¤32] UNIX 95 [¤33]  
[¤34] Open DB Services [¤35] relational [¤36] Codd [¤37]  
[¤38]   [¤39] supports concurrent access [¤40] Codd [¤41]  
[¤42]   [¤43] offers SQL [¤44] ANSI SQL [¤45]  
[¤46] Open Security Services [¤47] single sign-on [¤48]   [¤49]  
[¤50]   [¤51] authorization [¤52] DCE [¤53]  
[¤54]   [¤55] authentication [¤56] DCE [¤57]  
[¤58]   [¤59] integrity [¤60]   [¤61]  
[¤62]   [¤63] audit [¤64] DCE [¤65]  
[¤66]   [¤67] non-repudiation [¤68]   [¤69]  
[¤70] Open Operating System [¤71] UNIX [¤72] UNIX 95 [¤73]  
[¤74] Network Services [¤75] existing internal network [¤76] User defined [¤77] User defined
[¤78] Open TP [¤79] multiple concurrent access [¤80] The Open Group XA [¤81]  
[¤82]   [¤83] load leveling [¤84]   [¤85]  
[¤86] +Performance [¤87] 50 enquiries per second [¤88]   [¤89]  
[¤90] +Manageability [¤91] online software update [¤92]   [¤93]  
[¤94]   [¤95] service level data provision [¤96] DMTF Spec [¤97]  
[¤98]   [¤99] integration into enterprise management system [¤100] TBD [¤101]  
[¤102] +Availability [¤103] 24 by 7 by 52 [¤104]   [¤105]  

[¤106] Mandated Building Blocks

[¤107] Building block name [¤108] Owner [¤109] Required functionality [¤110] Named used interfaces
[¤111] Enterprise Management System [¤112] Corporate IT [¤113] service level data handling [¤114]  
[¤115]   [¤116]   [¤117] integration - TBD [¤118]  
[¤119] Enterprise Network [¤120] Corporate IT [¤121]   [¤122]  
[¤123] CIF System [¤124] Marketing [¤125]   [¤126]  

[¤127] Map to Business Organization Entities and Policies

[¤128] Policy [¤129] Entity [¤130] Remarks
[¤131] security [¤132] Corporate admin [¤133]  
[¤134] audit [¤135] Corporate admin [¤136]  
[¤137] development and deployment [¤138] Corporate IT [¤139]  
[¤140] metadata definition [¤141] Corporate IT [¤142]  
[¤143] data quality [¤144] Corporate IT [¤145]  
[¤146] IT architecture [¤147] Corporate IT [¤148]  
[¤149] corporate SIB [¤150] Corporate IT [¤151] This is linked to The Open Group SIB

[¤152] Copyright The Open Group, 1998, 1999