Digital Business Strategy and Customer Experience (DBCX) Work Group Members' Meeting
Objective of Meeting
The Digital Business Strategy and Customer Experience (DBCX) Work Group is a joint work group of the Open Platform 3.0™ Forum and the Architecture Forum. It exists to develop and promote an understanding of what it means to be digital, and to establish best practices for organizations providing a digital customer experience. The aim of this meeting was to review current progress and set future direction.
The meeting reviewed:
- The work done by the Work Group on the metamodel and other topics, which has been input to the Architecture Forum
- A possible methodology input by Oracle
- A possible value chain analysis input by Conexiam
The meeting then discussed a roadmap and timeline for its future work. This was agreed in a supplementary meeting held later in the Austin Event.
This meeting and a subsequent meeting resulted in a roadmap and timeline for future Work Group activities.
Work will proceed to develop a framework for digital business, in accordance with the roadmap and timeline. This will include building on the Oracle methodology, and further discussion of the value chain model.