Austin 2016: Proceedings - DBCX Work Group

Digital Business Strategy and Customer Experience (DBCX) Work Group Members' Meeting

Objective of Meeting

The Digital Business Strategy and Customer Experience (DBCX) Work Group is a joint work group of the Open Platform 3.0™ Forum and the Architecture Forum. It exists to develop and promote an understanding of what it means to be digital, and to establish best practices for organizations providing a digital customer experience. The aim of this meeting was to review current progress and set future direction.


The meeting reviewed:

  • The work done by the Work Group on the metamodel and other topics, which has been input to the Architecture Forum
  • A possible methodology input by Oracle
  • A possible value chain analysis input by Conexiam

The meeting then discussed a roadmap and timeline for its future work. This was agreed in a supplementary meeting held later in the Austin Event.


This meeting and a subsequent meeting resulted in a roadmap and timeline for future Work Group activities.

Next Steps

Work will proceed to develop a framework for digital business, in accordance with the roadmap and timeline. This will include building on the Oracle methodology, and further discussion of the value chain model.


The Open Group Platinum Members