The Open Brand -- Problem Reporting and Interpretations System

Certification Authority-level Actions

10.Marking Problem Report as Appealed

When a Final resolution to a Problem Report has been determined, the submitter is notified and the report published.

If subsequently the submitter responds to the Certification Authority (CA) indicating that they do not accept the resolution, the report should be marked as Appealed, and the appeals process begun. The appeals process is managed directly by the CA outside of the PR system by electronic mail, and at its conclusion the Notify Submitter of Report Status link on the Report Details page should be used to notify the submitter of the review outcome. Reports can be marked as appealed using the Mark Report as Appealed link on the main report details page.

If a submitter wants to appeal against a report resolution, the CA Responder can use the Mark Report As Appealed page to fill in their name and the reason that the submitter is appealing against the resolution. The reason will be recorded in the Problem Report history, and the report status will be set to Appealed. The submitter and review group will be notified by email.

Contact the Certification Authority