HTNG Certification: Frequently Asked Questions
Please also see the Guide for a full overview of the HTNG Certification Program.
• What is the HTNG Certification Program? • Which documents should I read first to become familiar with the HTNG Certification Program? • Where can I access the HTNG Specifications? • What specifications does HTNG certification cover? • How do I certify my product? • How long does it take to become certified? • How long does certification remain in effect? • How much does certification cost?
• Do I need to be an HTNG member to certify my product?
• Who do we contact for further information on certification? • Who do we contact regarding the Trademark License Agreement (TMLA)? • How can we get the Certification Agreement and the Conformance Statements? • How can we get the HTNG Certification Logo to use with our certified product? • I want to certify a HTNG product which is based on a product previously certified by The Open Group. Is the procedure the same even though the software hasn't changed?
• What validation tools do I need and where can they be obtained from?
Issues during Certification
• I logged in but the system does not let me register a product for certification. • What do I do if I have a problem with the HTNG Web Certification System? • We started certification testing for a product and while performing testing, we found there are product problems requiring some bug-fix modifications. Do we have to rerun the entire validation procedures?
• Where do I report an issue in the specification, validation tools, or certification system that is preventing me from proceeding? • What must I check before referencing a Problem Report in my certification submission? •
Renewal of Certification
• What is the policy for certification renewals? • When can we renew certification for a product? • How much does renewal cost?
What is the HTNG Certification Program?
The HTNG Certification Program is a voluntary program, open to any product meeting the conformance requirements.
The program is operated by The Open Group, acting as the HTNG Certification Authority.
HTNG Certification is a formal process built around the HTNG Certification Policy document. Organizations with a certified product warrant and represent that the product meets all the applicable conformance requirements.
The key documents describing the obligations, terms, and conditions of HTNG Certification are:
Once an organization has achieved certification for a product, they are permitted to use the HTNG Certification Logo in connection with that product.
Which documents should I read first to become familiar with the HTNG Certification Program?
To become familiar with the HTNG Certification Program, you should read the following program documents:
The HTNG Certification Policy
This document should be read first. It is the foundation of the program, providing information on what can be certified in the program, what it means to be certified, and the process for achieving and maintaining certification.
The HTNG Trademark License Agreement
The HTNG Trademark License Agreement is between you and the The Open Group and requires signature. It is recommended that you commence the process to complete the Trademark License Agreement as soon as possible to save delays later in the certification process. A fully executed trademark license must be in place before a certification can be completed. The Trademark License Agreement only needs to be entered into once per organization. When it is in place, multiple products can be certified.
The HTNG Product Specifications
The HTNG Product Specifications identify the detailed conformance requirements against which a product can be certified. A Product Specification provides a mapping between certification, the specific HTNG specification, and the validation process used to demonstrate conformance.
The HTNG Certification Agreement
The HTNG Certification Agreement is between you and the Certification Authority. It defines the certification service to be provided by the Certification Authority and your organization's legal commitment to the conditions of the program. It applies to each product being certified.
The Guide to HTNG Certification
This document is a guide for organizations who want to certify a product and provides detailed information on the steps necessary to achieve certification.
Where can I access the HTNG Specifications?
The specifications are located at http://htng.org/released-technical-specifications.
What Specifications does HTNG certification cover?
HTNG certification currently covers the following specifications:
- Back Office Integration Travel Agent Commissions
- Customer Profile
- Digital Signage
- Distribution Content Management
- Folio Detail Exchange
- Guest & Room Status Messaging
- Guest Self Service
- Hosted Payment Capture Systems
- Intelligent Guest Room
- Kiosk Integration
- Open Data eXchange Query
- Payment Systems & Data Security
- Point of Sale
- Product Distribution Availability
- Product Distribution Groups
- Product Distribution Rates
- Product Distribution Reservations
- Product Distribution Seamless Shop/Book
- Product Distribution Statistics
- Property Web Services
- Protocol & Messaging Transport
How do I certify my product?
See Section 3 of the Guide to HTNG Certification.
How long does it take to become certified?
Timescales and preparations for formal validation depend on each situation, so it is not possible for us to provide an estimate. Once we receive your completed certification submission, including payment, the the Certification Authority will notify you within 6 business days of the certification outcome. This assumes there are no queries or issues.
How long does certification remain in effect?
Certification is valid for a period of 12 months from the date that you are notified that your product has been certified.
How much does certification cost?
Please see the Fee Schedule.
Do I need to be an HTNG member to certify my product?
No. HTNG certification is available to any organization wishing to certify their product.
However, HTNG members received a reduced fee for certification. For information on becoming an HTNG member, see http://www.htng.org/join.
Who do we contact for further information on certification?
HTNG Certification Authority
The Open Group
Apex Plaza, Forbury Road
Reading, Berkshire RG1 1AX,
Tel: +44 118 950 8311
Fax: +1 415 276 3760
Email: The HTNG Certification Authority
Who do we contact regarding the Trademark License Agreement (TMLA)?
Any questions about the TMLA should be addressed to:
FAO: Legal Counsel, The Open Group, at the address as above.
How can we get the Certification Agreement and the Conformance Statements?
To access the Conformance Statement and HTNG Certification Agreement, please go to The Open Group website for HTNG Certification at http://www.opengroup.org/htng/cert. You are able to view the HTNG Certification Agreement, along with all other documents required for HTNG Certification, from the left-hand navigation bar. Submission of documents and information is done via your organization's home page in the web certification system.
How can we get the HTNG Certification Logo to use with our certified product ?
The HTNG Certification Logo is only available to organizations with a certified product, after the product has completed the certification process. The HTNG Certification Logo may be accessed from the organization's home page within the HTNG web certification system, available at http://www.opengroup.org/htng/cert. The organization's designated contacts may login to access the logos. On the organization's home page, under "Available Options", select the link to "Download the HTNG Certification logos".
I want to certify a HTNG product which is based on a product previously certified by The Open Group. Is the procedure the same even though the software hasn't changed?
The HTNG Certification Policy allows for an existing certified product to be renamed without the need for further certification or testing. You will be required to provide a written statement to the Certification Authority indicating that there have been no material changes to the certified product. If there are changes then the procedure depends on the nature of the changes, see the HTNG Certification Policy, Section 7.
What validation tools do I need and where can they be obtained from?
There are currently no validation tools available for use in the HTNG certification program.
Issues during Certification
I logged in but the system does not let me register a product for certification.
If your organization has already been registered in the system - and your registration was accepted by the Certification Authority - then the reason you cannot register [products] is because you are presently not one of the designated contacts. These contacts are the Authorized Signatory, the Technical Contact, and the Alternate Contact; you can find out who is designated for your organization by contacting the HTNG Certification Authority.
If you have not registered your organization, then you need to do so - via the New Account selection on the navigation sidebar. Your Authorized Signatory must confirm the registration and the Certification Authority must accept your registration before you will be able to register a product for certification.
What do I do if I have a problem with the HTNG Web Certification System?
If you are certain that the logic in the HTNG Web Certification System pages disagrees with the HTNG Certification documents, you should use the Problem Reporting System at http://www.opengroup.org/htng/cert and select "Problem with Certification System".
We started certification testing for a product and while performing testing, we found there are product problems requiring some bug-fix modifications. Do we have to rerun the entire validation procedures?
Yes. If your product requires bug fixing during the test cycle, the fixes should be made and the product validated again from the beginning if you want to certify the latest release of your product. After certification, if more product changes are required, the directions in Section 7 of the HTNG Certification Policy apply. This describes the scope of validating products that are already certified.
Where do I report an issue in the specification, validation tools, or certification system that is preventing me from proceeding?
If the issue is preventing you from certifying a product, it should be reported via the HTNG Certification Problem Reporting and Interpretations System at http://www.opengroup.org/htng/cert/PR
What must I check before referencing a Problem Report in my certification submission?
Please check that you are referencing a Problem Report that has been resolved and has a "Resolution" of Interpretation (INT), Validation Procedure Deficiency (VPD), or Certification System Deficiency (CSD). A status of Rejected (REJ) means the problem was not agreed to and therefore the Problem Report may not be referenced..
A Problem Report applies to a specific release of the specification, validation tool, or certification system. Thus, you also need to check that the Problem Report applies to the certification release of the validation tool that you are using.
Where can I find out what has happened to the Problem Report I sent in a week ago?
You can track problem report status on the HTNG certification web site at http://www.opengroup.org/htng/cert under Problem Reporting.
Renewal of Certification
What is the policy for certification renewals?
At 60 prior to the renewal date, the Certification Authority will contact you to commence the process. They will inform you of the process.
Renewal may require that you validate your product again, as per Section 8 of the HTNG Certification Policy. After indicating a desire to renew and completing the initial renewal steps, you will be informed whether validation is required.
When can we renew certification for a product?
Renewal can occur within the 60 days prior to the renewal date. If you renew before the due date of renewal, the period of certification for the renewal will be 12 months from the date the certification was scheduled to expire. For example, if your renewal is due on June 6, 2007, and you renew early, say on May 30, 2007, the renewal takes effect as if you renewed on June 6, 2007, and your certification will be extend for another 12 months, to June 6, 2008.
How much does renewal cost?
Please see the Fee Schedule.
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Updated: May 2014