Houston 2018: Proceedings - IT4IT Forum

IT4IT™ Forum Members' Meetings

The agenda for the IT4IT Forum member meetings can be found here.

IT4IT™ Guidance Standing Committee

Monday, July 23, 2:00 – 3:30 pm

Presenter: IT4IT Forum Chair, Stephanie Ramsay, Raytheon

Objective of Meeting

To provide a quarterly progress report to IT4IT Forum members on the work of the IT4IT Guidance Standing Committee (SC).

Summary

The charter of the Guidance SC was presented for discussion and acceptance. The most current Guidance document and topic were reviewed at a high level.

Outputs

The Guidance SC charter with its focus on supporting and completing documents about “How” to use and apply the IT4IT standard for business benefit was approved.

The simplified representation on the IT4IT Forum Trello Backlog of how the Forum shall manage tracking the flow of work from ideation to publication was approved.

Next Steps

The Adoption SC will use the Guidance roadmap to plan social media postings for upcoming publications. The current topical work stream of the Guidance SC will be supported to completion. Then the Guidance SC will work with the IT4IT Product Lifecycle Management SC to rank and prioritize the many items in the Forum backlog and support launching the next work stream.

Links

An IT4IT™ Based IT Reference Operating Model

Monday, July 23, 4:00 – 5:30 pm

Presenter: IT4IT Forum Vice-Chair, Mark Bodman, ServiceNow

Objective of Meeting

To provide a first look for IT4IT Forum members at a proposal for an IT4IT based IT Reference Operating Model (ITROM) – an opportunity uncovered at the last member meeting in London in April 2018.

Summary

The premise for the IT4IT based ITROM was presented to members along with the proposed table of contents organized around the POLISM structure of Andrew Campbell’s Operating Model Canvas. The members had active discussions about the positioning and the scope of this document.

Outputs

This project was greenlighted to start a new Work Group and put out a call for participation. Mark Bodman will lead the Work Group and Mike Fulton of Nationwide (current IT4IT Forum Co-Chair) will be Work Group Vice-Chair.

Next Steps

The Open Group staff will work with the author to start a new ITROM Work Group and put out a call for participation. Members will be invited to review the draft document and provide early feedback and context or real-world examples as supporting text. The ITROM leaders will synch with the Digital Practitioner Body of Knowledge™ leaders to ensure alignment on terms like “Digital Enterprise”.

Links

Seamless Service Delivery with the IT4IT™ Standard

Tuesday, July 24, 2:00 – 2:45 pm

Presenter: IT4IT Forum Chair, Stephanie Ramsay, Raytheon

Objective of Meeting

To provide guidance on how to do seamless service delivery using the IT4IT standard to the Houston attendees and later to the IT community members who watch the session recording. The content of this session is based on the recent White Paper published by The Open Group (W183): Seamless Service Delivery and the IT4IT™ Standard, by the presenter of this session.

Summary

Session attendees learned highlights of the White Paper delivered by the author with a focus on how to move from silo behavior to seamless service and value delivery.

Outputs

The presentation available from the Plenary Report, and the published White Paper.

Next Steps

Participants were recommended to download the White Paper from The Open Group Library (Seamless Service Delivery and the IT4IT™ Standard) to benefit from the full details on the topical highlights given today.

Links

See above.

PANEL: IT's Role in Transforming the Business to a Digital Enterprise

Tuesday, July 24, 2:45 – 3:15 pm

Moderated by: Mark Bodman, ServiceNow, IT4IT Forum Vice-Chair

Panellists:

  • Mike Fulton, Nationwide, AVP of Technology Innovation
  • John Moore, Carmorazi Business Technologies, CEO
  • Lars Rossen, MicroFocus, Fellow & Office of the CTO

Objective of Meeting

To have a panel of IT and IT4IT standard experts present specific guidance around what is IT’s role in transforming the business to a digital enterprise and then support an open Q&A dialog with the track session attendees.

Summary

Each panellist presented a 5-minute personal perspective on the topic as a prompter for audience participation. The moderator and the panellists engaged in a dynamic Q&A with the audience participants on the topic(s).

Outputs

Learnings from the panellists and the audience participants about the value of the IT4IT standard for an organization’s transformation journey to becoming a digital enterprise.

Next Steps

The team may attempt to produce a video of this session and post a video on The Open Group IT4IT Playlist on YouTube.

Links

None. The panellists did not use a presentation for this primarily Q&A session.

State of the IT4IT™ Forum Progress Report (Open Session)

Tuesday, July 24, 3:45 – 4:45 pm

Presenters:

  • IT4IT Forum Co-Chair, Mike Fulton, Nationwide
  • IT4IT Forum Vice-Chair, Mark Bodman, ServiceNow,
  • IT4IT Forum Director, Linda Kavanagh, The Open Group

Objective of Meeting

To provide members and other event attendees with an update on the IT4IT Forum organization, plans, and output.

Summary

The IT4IT Forum is gaining member organizations and certified individuals, and downloads of the IT4IT standard and other IT4IT publications are steadily rising. The Forum organization and way of working was recently updated to include 6 standing committees along with topical work groups that end when their deliverables are met. The 6 standing committees are Steering, Product Lifecycle Management (PLM), Core Standard, Guidance (BoK), Training & Certification, and Adoption. The current topical work groups are: Strategy to Portfolio, Intelligence & Reporting, Vertical Service Model, Interoperability, Governance, Risk and Compliance, and IT Reference Operating Model (new). The Forum elected leaders reviewed the Forum Mission, Vision, Guiding Principles, Way to Win, and more.

Outputs

The purpose of the meeting was to inform all interested parties about the structure, work, progress, recent publications, social media channels, and roadmap of the IT4IT Forum.

Next Steps

This session is presented quarterly at The Open Group events and occasionally as a webinar which is recorded. Find the latest recorded one for 2018 Q2 here (available to The Open Group members only).

Links

IT4IT Strategy to Portfolio Work Group

Wednesday, July 25, 9:00 am – 12:30 pm

Presenter: Work Group Chair, Jeannine McConnell, ServiceNow

Objective of Meeting

To provide members and other event attendees with an update on the IT4IT Forum Strategy to Portfolio Work Group focal points and progress.

Summary

The Strategy to Portfolio Work Group is run as a combination of IT4IT Forum members and contributors under The Open Group Invited Expert program. The Work Group produced several SCIPABs (Situation Complication Implication Position Action Benefit analyses) and, following that, selected two and opted to divide into two break-out groups to work on Strategy and Planning and Portfolio Governance. After 4 to 6 weeks of work the teams plan to converge back into one meeting after Houston, to begin producing their deliverables or white papers and/or guides and/or recommendations for future versions of the IT4IT standard. The term of the Invited Experts ends September 30, 2018, so the Work Group plans to have entered documents into Forum Review publications processes by that date.

Outputs

The purpose of this meeting was to inform other IT4IT Forum members of the two focal points: the planned deliverables and the target date.

Next Steps

Complete the Business Scenario Template provided by the IT4IT Forum Product Lifecycle Management (PLM) SC and leverage that to begin writing the White Paper on the topic of how to run your Strategy to Portfolio value stream.

Links

IT4IT Interoperability Work Group

Wednesday, July 25, 2:00 – 3:30 pm

Presenter: Work Group Chair, Ben Noordzij, Fruition Partners, a division of DXC

Objective of Meeting

To provide members and other event attendees with an update on the Work Group focal points and progress and any current recommendations.

Summary

The Work Group has been working on defining the needed interoperability characteristics at the data attribute level 3. They have produced a template and completed it for the Incident data object for other IT4IT Forum members to both review and comment on the Incident data object data attributes, and also so that members will volunteer to document each one of the other data objects’ data attributes using this template.

The Work Group has recommended it be renamed to the Interoperability and Information Model Work Group to reflect this focus. 

Outputs

The purpose of this meeting was to inform other IT4IT Forum members of the planned deliverables and the target dates. The Work Group has posted their Incident data object template to the Plato site and Trello Board for the IT4IT Forum.

Next Steps

All Forum members are invited to review their Incident data object and template and provide comments back to the Work Group email list.

Links

IT4IT Core Standard Standing Committee

Wednesday, July 25, 4:00 – 5:30 pm

Presenter: Standing Committee Chair, Lars Rossen, MicroFocus

Objective of Meeting

To provide members and other event attendees with an update on the epics that are feeding into the next version release of the IT4IT standard. Also, to provide a review of some of the more complex work areas.

Summary

The SC Chair reviewed the epics that have RFCs in the queue for “version next” of the IT4IT standard. He then provided a high-level review of some of the pivotal work areas that may result in changes to the standard such as Service Model, Service Brokering, and Service Knowledge Management.

Outputs

A summary and explanation for some of the epics feeding into “version next” of the IT4IT standard.

Next Steps

All Forum members are invited to participate in the ballot for the current Forum Review of the Guide to Service Brokering with the IT4IT Standard and in the Member Comment phase of the upcoming Forum Review of the Service Model Snapshot or Guide. This SC will ultimately be the one to write the Snapshot or version next of the standard document for submission into The Open Group Company Review process for member comment, consensus, and approval.

Links

IT4IT Adoption Standing Committee

Thursday, July 26, 9:00 – 10:30 am

Presenter: Standing Committee Chair, David Morlitz, IBM

Objective of Meeting

To provide members and other event attendees with an update on the activities of the Adoption Standing Committee (SC) to increase awareness of the IT4IT Body of Knowledge and adoption of the IT4IT standard.

Summary

The SC Chair reviewed the “Start your IT4IT Journey” web page that they recently updated on the IT4IT Forum public landing page along with other timely updates and corrections to http://opengroup.org/it4it. They stated their intention to develop and deliver a very short survey for IT4IT Forum members via The Open Group Marketing Team later this year to learn of the needs of the IT community vis à vis tools to support better and faster adoption of the IT4IT standard for business value capture.

Outputs

The Adoption SC gave part of its time to the Product Lifecycle Management SC for the express purpose of making time to allow participants to workshop a Business Scenario Template for one of the most common use-cases that drives IT4IT Adoption: IT Management Tools Rationalization Projects.

Next Steps

The Adoption SC will begin work on producing the 1-page positioning briefs. Following publication of the video "Seamless Service Delivery with the IT4IT Standard", they plan a Social Media campaign to promote this content plus the associated IT4IT White Paper of the same name. The group will also start developing a document on “Benefits of the IT4IT Standard for your Job Role”.

Links

IT4IT Product Lifecycle Management (PLM) Standing Committee

Thursday, July 26, 11:00 am – 12:30 pm

Presenter: Mike Fulton, Nationwide (standing in for Standing Committee Chair, Dan Warfield, CC&C Solutions)

Objective of Meeting

To provide members and other event attendees with an update on the activities of this Standing Committee (SC) to increase strategic management of the content and products and roadmap of the IT4IT Forum.

Summary

The PLM SC is made up of the Chairs of the 4 SCs (Guidance, Core Standard, Adoption, and Training & Certification, and manages the IT4IT Forum pipeline using Business Scenarios to move items into the Forum Backlog, with the intent of providing competitive assessment and ranking of value to support faster completion and greater benefit of the IT community. The attendees reviewed the Business Scenario template and some draft examples and workshopped finishing one business scenario.

Outputs

The presenter led participants in reviewing and improving the top example Business Scenario example: IT Management Tools Rationalization Program.

Next Steps

The Chair and SC participants will support members in producing Business Scenarios from the template to support their idea, item, or product into an active workstream and future publication.

Links

IT4IT Training & Certification Standing Committee

Thursday, July 26, 1:30 – 2:30 pm

Presenter: Standing Committee Chair, Mike Fulton, Nationwide

Objective of Meeting

To provide members and other event attendees with an education and update to participants on the available program options from The Open Group for Training and Certification for the IT4IT standard. To deliver a workshop to collect any needed changes and test a list of proposed weaknesses and strengths of the current IT4IT certification offering.

Summary

The presenter educated the session participants on the available credential and certification programs from The Open Group. He reviewed a list of target audiences for IT4IT Training and Certification and asked for any changes. Finally, he reviewed a list of suggested improvements to the existing IT4IT Certification Program and asked for discussion and suggestions and/or concurrence.

Outputs

The presenter captured an updated list of target personas/roles/groups who would benefit from IT4IT training with a statement of benefit for each. The participants approved the short list of proposed improvements to the next certification of the IT4IT standard.

Next Steps

The Chair and SC members will work on a proposal for an improved IT4IT Certification Program targeted by role.

Links

The Open Group Platinum Members
dxc
fujitsu
HCL_Technologies
huawei
ibm
microfocus
oracle
philips