Date Published May 25th, 2018
The Open Group, L.L.C. (“The Open Group,” "us," "we," or "our,") commitment to protecting the privacy of all who engage with us is founded on the principles of lawfulness, fairness, and transparency, obtaining only minimal Data needed for specified, explicit and legitimate purposes and for no longer than is necessary, and, with the utmost integrity and confidentiality, ensuring appropriate security and protection to the best of our abilities against unlawful processing or accidental loss, destruction or damage.
Data Collection and Use
You may visit our Site(s) without revealing any Data about yourself. You are not required to provide Data that we request, but, if you choose not to do so, in some cases we will not be able to provide you with our products, services, or respond to any queries you may have.
However, if you wish to engage with us, you will be required to create a user account wherein we will collect, retain, and use your Data to register you and verify your authority to enter our Site(s) and access our services. You will have complete control and management of your user account to opt-in and customize your customer experience with The Open Group. Our intention is to engage with you with the least amount of Data and we wish to be clear that we do not ask for and do not want to receive or store any sensitive Data.
What Information Do We Collect?
The Open Group collects the following Data for use purposes explained in the next sections:
- Name, title, email, physical address, region, phone number, member company relationship, and other contact details
- Certification information, examination voucher number, examination date, location, date certified, level of certification, credentials, badges
- Online profile data/usage
- Social media profile information
- Education and professional information
- Communication information including The Open Group Help Desk communications
- Purchasing and payment information
- Registration and participation in The Open Group events and activities
- Subscription preferences
- Information about the device(s) you use
- Authentication data
- Location information, IP address, Client/Agent
- Author and peer review information
- Other information you upload or provide us through 3rd parties whom you have authorized to share such information with us to deliver our services.
How Do We Use Your Information?
To join The Open Group as a member and participate in or be informed about Forum and Work Group activities, we will collect the name, title, organization name, email, business address, region, and other business-related contact information of your organization’s primary representatives for our contractual purposes. As an employee of a member organization, the Data you provide us when creating a user account will be used to deliver member benefits.
If you are a participant in The Open Group standards development process, we use your Data to comply with The Open Group Standards Process. Participation in The Open Group standards development process is documented through various methods of Forum and Work Group participation, e.g. rosters, submission documents, collaboration platforms, records of meeting attendance, responses to ballots, publicly available participation lists, and declaration of affiliations.
With your permission, we will use your name and email address to send you informational newsletters, invite you to attend live events or webinars, provide notices of new product releases and service developments, get feedback or input from you through surveys, and respond directly to your inquiries. You may unsubscribe from these communications either through your user account preferences or through the unsubscribe option in those emails.
The Open Group Events
Your user account login or links from emails we send you will provide access to our third-party provider registration sites for live events, streaming services, webinars, and other hosted activities. These providers may request your contact details in order to deliver the services, provide confirmations, updates, transcripts, and other related purposes. Please be sure to review the privacy policies of these third-party providers. These providers may furnish us with information you provided to them in connection with your attendance, such as date, start and end times, your personal or business information, join and leave times, attention to duration, registration date and reference number, consent to receive additional information, IP address, client agent, and event survey responses. We use this information for analytical purposes to design and improve our services to you.
We may communicate with you about a meeting, conference, or event hosted by The Open Group. This may include information about the event's content, event logistics, payment status, updates, and additional information related to the event. Information you provide when registering for or participating in a meeting, conference, or event shall only be shared with its sponsors or exhibitors if you opt-in for us to do so, and the treatment of such information is further subject to the privacy policies of those parties.
Please note that The Open Group event exhibitors and other third parties may directly request your Data at their conference booths or presentations. Providing your information to them is optional, and you should review their privacy policies to address your particular needs and concerns about how they will treat your Data.
The Open Group Publications
Your user account login will be required to access and download our publications from The Open Group Library.
To receive a license from The Open Group, we will require your name, title, organization name, email, business address, region and other business-related contact information for our contractual and enforcement purposes.
Certification, Credential, and Accreditation Services
For Individuals, we collect your name, title, certification level, badge earned, certification date, email address, organization and other verification information, such as examination date, location, and voucher number, for the purpose issuing a certification and or badge and enforcing our Certification and Trademark License Agreement with you. Where you agree for us to do so, we will include your name and certification or credential details and badges earned in the certification registries on our public Site(s) or those hosted by our service providers, when applicable.
For ATC and certified product providers we collect the name, title, email, phone number, organization, and business address of your contact representatives for purposes of administering and enforcing our legal agreements.
Online Forums and Social Networks
We provide you with a means for submitting your resume or other Data through the Site(s) or by email for consideration for employment opportunities at The Open Group. Data received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your Data or keep it on file for future use when making our hiring decisions.
Controlling Your Data
The Open Group provides you the ability to access, review and update your Data, change your opt-in settings and customize your profile preferences in your user account.
Please note that if you opt-out of or unsubscribe from receiving our promotional or marketing emails, you may still receive certain service-related communications from us, such as administrative and services announcements and messages about your account.
You have the right to remove your Data, but bear in mind that doing so may affect other areas, for example the loss of certification when you no longer have an account record that corroborates that certification. To protect your information from accidental or malicious destruction, after you delete information for our services, we may not immediately delete residual copies for our servers and may not remove information from our backup servers. Should you wish us to do so, The Open Group will remove all your Data, provided there are no legitimate grounds for retaining it. Please contact us at privacy(at)opengroup.org if you wish to remove all your Data and we will assist you within 30 days.
Updating and Deleting Data
The Open Group provides you the ability to review and update the contact information you provide to us and other account information related to your membership, purchase activities, and certification. If you wish to review and/or update any information, you may access your account and review and update your Data, or you may contact us.
We will also delete Data that you have provided to us: (a) upon your request or (b) upon termination of your account; provided, however, The Open Group will retain a copy of the Data, if required for legal reasons.
If you wish to review, correct, or deletion of any information you have provided to us, contact us at privacy(at)opengroup.org. We will respond to your request for access within 30 days.
The Open Group recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site(s) are not intended for children under the age of 16. The Open Group does not target its services or these Site(s) to children under 16. The Open Group does not collect age-identifying information and we do not knowingly collect personally information from children under the age of 16. If you believe that we might have any information from or about a child under 16, please contact us so that we can immediately delete the information.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data are removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the Data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The Site(s) may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your personally identifiable information, for example, without limitation, the total number of visitors to our Site(s), the number of visitors to each page of our Site(s), browser type, external web sites linked to, and IP addresses. We may analyze these data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site(s), track user movement, and gather broad demographic information for aggregate use.
We do not provide user account or Data outside The Open Group and its associates for the purpose of advertising, independent telemarketing, or direct mail marketing of any products or services.
We employ procedural and technological measures that are reasonably designed to help protect your personally identifiable information including sensitive Data from loss, unauthorized access, disclosure, alteration or destruction. The Open Group may use encryption, secure socket layer, firewall, password protection and other physical security measures to help prevent unauthorized access to your Data. We may also place internal restrictions on who in the company may access data to help prevent unauthorized access to your personally identifiable information. These precautions take into account the risks involved in the processing, the nature of personally identifiable information, and best practices in the industry for security and Data protection.
Third Party Processing and Transfer of Information to Other Countries
The Open Group is a global organization that engages in international activities and may transfer Data to other countries. By submitting your information to The Open Group via our Site(s) or in connection with your interaction with us offline, you consent to such transfers and to the processing of this information in other countries. Your Data are accessible only by The Open Group employees and consultants who have a reasonable need to access such information in order for us to fulfill contractual, legal and professional obligations. All of our employees and consultants have entered into confidentiality agreements requiring that they maintain the confidentiality of our customer Data.
Your European Union Privacy Rights
Under the General Data Protection Regulation (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to privacy(at)opengroup.org with "GDPR Request" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. We will respond to you within 30 days.
Your California Privacy Rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with The Open Group is primarily for personal, family, or household purposes, you may request certain data regarding disclosure, if any, of Data to third parties for the third parties’ direct marketing purposes. Please be informed that The Open Group does not disclose any Data whatsoever to third parties for direct marketing purposes.
Enforcement and Liability
The Open Group is subject to the jurisdiction and enforcement and investigatory authority of the United States Federal Trade Commission and the European Commission.
Collaboration with Authorities
The Open Group has appointed and mandated a Data Privacy Officer who represents the regulatory authorities inside The Open Group organization, and in return represents The Open Group organization to regulatory authorities. The Open Group privacy officer will ensure proper communication with the relevant regulatory authority for privacy. The privacy officer will lead investigative action, complaint handling, and data breach notification. The privacy officer will also monitor regulatory changes and consult the regulatory authority wherein implementation of a regulatory or technological change leads to doubt.
The Open Group
Apex Plaza, Forbury Road
Reading, Berkshire RG1 1AX, UK
Attention: Data Privacy Officer
Or e-mail to privacy(at)opengroup.org
How Will You Know if the Policy is Changed?