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Portfolio of Digital Open Standards Workshop Report

Portfolio of Digital Open Standards Workshop Report

Session Objectives

  • Promote an open, interactive discussion in relation to the value proposition and relevance of the Portfolio of Digital Open Standards (Digital Portfolio) to pursue cross-cutting collaboration between members of the different Forums and session attendees, to enrich the portfolio and to pursue member engagement
  • To share and understand the work in progress in different Forums to identify new opportunities to create synergy between the different standards and publications, looking for consistency and completeness for the Digital Portfolio
  • Gather feedback from the user community in relation to what should be included and how the Digital Portfolio should be structured

Methodology Used and Feedback Received

Background Information

General overview: Digital Portfolio. Information here (members only)

General overview for the main activities happening in the Digital Portfolio: Architecture Forum, ArchiMate® Forum, O-AA™ Work Group, Security Forum, and IT4IT™ Forum

Once the general overview was given, active discussion started.

Methodology Used: The Value Proposition Canvas

Feedback Collected

Identify the Jobs to be Done for the Digital Portfolio.

Input was provided through a series of sticky notes in a flip chart. The content of every sticky note provided can be found in the appendix.

Input Summary

Jobs to be Done

Jobs to be Done in relation to what knowledge practitioners need to get from the Digital Portfolio to support their organizations in their Digital Transformation process:
  • I need to have a consistent and aligned set of practices to be used together: EA supporting digital, EA supporting Digital Product Management and product architecture
  • Consistent terminology and taxonomy
  • Security – Risk and relation with EA clarified – How to support digital?
  • Consistent guidance should be provided, improved incrementally
  • EA delivers architecture runway in an Agile manner
  • Leverage work already done for innovation
  • When I am doing digital enterprise, how I can know which standards are relevant?
  • Digital marketing content and ITSM
Jobs to be Done on how knowledge from the portfolio should be accessible, usable, useful, and visible:
  • Identify where standards intersect
  • Documents convey relationships – hyperlinks, spreadsheets, models
  • Three-click principle
  • Create a visual guide for the whole set of The Open Group standards
  • Visualize the value of the entire set of The Open Group standards and not just their parts
  • Find the applicable and actionable standards easily
  • Link and correlate standards in a centralized place
  • I need to have a big picture on how digital standards help with real business issues
Jobs to be Done directly connected with business value – content delivery:
  • The Open Group as a major partner for business
  • The Open Group incentivizes members to give time to this project
  • Make engagement value more evident
  • How can contributions from a non-member be handled
  • How to position content so people will see the business value
  • Create a common objective for the Forums
  • Develop approach to keep content current
  • As a contributor, I would like to keep content current and published in a timely way
  • How can I, as a contributor, improve visualization
Jobs to be Done in relation to building, training, and learning capabilities:
  • Consistent bridging for trainers
  • Need a competitive ATC Scheme
  • New certifications: Solution Architecture certification
  • How will the Digital Portfolio contribute to higher education
  • Find a path toward learning how to be a professional practitioner
  • As a trainer, I would like The Open Group to take responsibility for creating a market demand, so it is worth continuing with the training

A graphic summary can be found here.

Pains and Gains

Pains

Related to the knowledge needed:
  • Lack of interoperability – alignment, consistency
  • People might want different content – not compatible – lack of taxonomy
  • Not clear how The Open Group standards relate – which one or ones to use?
  • What should I and my EAs do – need guidance
  • Training too expensive to support practitioners, improve skills
  • Difficult to learn The Open Group standards – too monolithic to be decoupled and deliver value incrementally
  • The Open Group being a standard provider but not a solution provider
  • Different publications from different Forums – different languages
  • Too many different definitions
Related to how knowledge is consumed and shared:
  • Difficult to find and access the documents – cannot find content!
  • Difficult to cross-link references and keep them up-to-date
  • Large standards take a long time to be delivered and reach consensus
  • Standards are not uniform and not easily reachable
  • Going over the standards content is manual and painful
  • I want to deliver useful content, now it is too slow
  • I need to look for The Open Group standards to figure out where to look for solutions

Gains

Content delivery – updates and consistency – relevance:
  • Approach to pursue cross-cutting work with subject matter experts will minimize divergence
  • Common taxonomy – Digital Portfolio value proposition
  • Solution architecture content issues will be solved
  • Use-cases to provide guidance on use of standards
  • Consistent terminology, roles, and concepts – Digital Portfolio value proposition
  • Standards roadmap aligned with business needs
  • How will I know when to spend my security budget, and how much
Content – consistency across standards – findable – usable:
  • Simple website, accessible to find information and to contribute if vision is fulfilled
  • Searching across standards – content in one place
  • Have a visual map with related content
  • Automatic cross-linking
  • Have automated tools to measure success and adjust direction
  • It will bring clarity
  • Going away from bigger documents will take out entry barrier for participation
  • Publishing as a collection of pages decoupled with direct, accessible URLs
Business-related:
  • Increase standards use and awareness
  • Learning about additional standards and The Open Group assets exposed in the Digital Portfolio
  • Increase member contributions
  • Easier adoption for developers and users
  • Smaller more Agile reviews, smaller pieces of content will improve delivery time and improve engagement
  • Approach reflects improved quality and security
  • Opportunity to conform a good governance framework to pursue collaboration

Solutions to the Problem (to solve my Jobs to be Done, leverage my gains, and overcome my pains!)

This is a summary – a detailed list of feedback collected during the Workshop can be found in the appendix.

The Digital Portfolio solution should have the following features:

Content – usability – awareness:
  • Portfolio to consolidate security guidance for all the standards into one system
  • Give an overview for all The Open Group standards, current and relevant - visual
  • More emphasis on standards used (use-cases) – Digital Products across standards
  • Have consulting patterns to propose value creation for enterprises
  • Simple rules based on standards summaries for main consumers and audiences
  • The Digital Portfolio should have:
    • Technology patterns, information
    • Engagement and connection with other standards: ITIL®, SAFe®, COBIT®
    • Common vocabulary
    • Interoperability
    • Capabilities to address agility
    • Easy grouping and connection – all standards
    • Have a body of knowledge and guides
    • Define customer journeys
  • Define a dictionary for all the technical terminology and also the non-technical terminology referenced in the product – harmonize
  • Explain use and benefit from standards upfront
  • Help for end users on how and when to use a standard to solve specific problems
  • Color visual way to relate standards – sections, highlight – web-based access
Platform for Open Standards delivery – awareness:
  • Use a DevOps approach to manage the standards (standards as code), use a toolchain for publishing
  • Publish a standard roadmap with business view perspective – start simple and evolve standards
  • Forums not only directed to provide content in their areas of interest
  • Contribution and cross-collaboration, but with clear boundaries over areas of knowledge
  • Provide Governance to introduce parallel workstreams to support Forum work, snapshots, cross-collaboration, and publication tracks to update standards
  • Request for each standard to have lifecycle, sunset
  • Meaningful recognition for member contributions
  • Cross-linked wiki for standards and snapshots
  • Leave no user behind for contribution, not too technical
    Establish times for reviewing, updating, and maintaining
  • Work to componentize standards to enable cross-linking and cross-referencing
  • Have content producers identified and related with contributors (recognition)
Certifications:
  • Small certifications – competence in specific subject areas
  • Build automatic tools to report of self-assessment against standards (vendors, solutions)
  • Ensure relevant content for Certification Program
Business-related:
  • Improve user engagement in the website, in person, and at events
  • Create a marketing campaign to provide awareness – quick videos by vertical
  • Membership for individuals
  • Network and connect with universities to use the Digital Portfolio in academia

Results: Graphical representation

Appendix: Detailed Feedback (taken from the sticky notes)

Jobs to be Done

Content – consistency across standards – findable – usable:
  • Define baseline list of key standards and enablers of The Open Group
  • Identify where standards intersect (extends to support another in a specific task)
  • Define approach to document/convey relationships – hyperlinks, spreadsheets, models
  • Find worth and valuable information in two minutes, 3-click principle to discovery
  • When I need to find different viewpoints from different standards I want to search and discover content easily
  • Create a visual guide for the whole set of The Open Group standards
  • Makes it easier to use the set of standards together in digital developments
  • Standards cannot be integrated into one single one
  • Visualize the value of the entire set of The Open Group standards and not just their parts “Sell the house not the lumber yard”
  • Improve the value of Boundaryless Information Flow™
  • How to find the applicable and actionable standards easily
  • How to link and correlate standards in a centralized place
  • I need to have a big picture on how digital standards help with real business issues
Delivery pace and updates – contributor Jobs to be Done:
  • Develop an approach to keep content current
  • Make it easier to engage in content delivery and receive good feedback easily
  • As a contributor, I would like to keep content current and published in a timely way
  • How can I, as a contributor, improve visualization
Content delivery – updates and consistency – relevance:
  • Add more standards and connect and correlate them in a consistent way
  • Provide more context for the IT4IT™ Standard and other standards
  • As an EA, I would like to help a Digital Product Manager define their new products
  • Risk is defined differently among The Open Group standards – how this can be harmonized for consistent guidance
  • As a Service Owner, how do I transition to really manage a product?
  • As a Product Manager, I need to handle the product lifecycle, ecosystem, baseline and future stages
  • As a Product Manager, how to define and communicate a new product, how to define the building blocks to create the product – how should Product Managers work with architects
  • How can I know I have enough security
  • How to solve EA versus security
  • Define a common architecture that can meet the requirements for digital management end-to-end to avoid too many references
  • How I can be sure I am doing security properly across the whole set of The Open Group standards
  • As a practitioner, I can refer to the standard for a global definition of terms, roles, and taxonomies
  • As an EA, I should be able to model the as-is and to-be target stated for Digital Transformation
  • How do I prioritize integrating security in the context of learning digital
  • As an EA, deliver architecture runway in an Agile manner
  • Leverage work already done for innovation
  • Digital Portfolio aligned with Digital Product
  • When I am doing digital enterprise, how I can know which standards are relevant
  • Digital Marketing content and ITSM
Business considerations:
  • Make The Open Group a major partner for business
  • How can we see who has downloaded and used the standard
  • How will The Open Group incentivize members to give time to this project
  • As a new member, the overall purpose and value the TOGAF® Standard provides is difficult to grasp
  • How can contributions from a non-member be handled
  • Unable to navigate through Forums/Work Groups to get the value they provide
  • For practitioners, need to find real expertise
  • How to position content so people will see the value
  • Create a common objective for the Forums
  • Transform standards and position them for business value
  • As a Service Vendor, how can I understand how The Open Group standards relate to me
Training and certification:
  • Consistent bridging for trainers
  • Need a competitive ATC Scheme
  • New certifications
  • Solution Architecture certification
  • How will employers recognize the digital learning for the Digital Portfolio
  • How will the Digital Portfolio contribute to higher education
  • Find a path toward learning how to be a professional practitioner
  • As a trainer, I would like The Open Group to take responsibility for creating a market demand, so it is worth continuing with the training

Pains

Content delivery – updates and consistency – relevance:
  • Lack of interoperability
  • People might want different content – not compatible
  • Not clear how The Open Group standards relate
  • What should I and my EAs do
  • New process, old role definitions
  • Training too expensive to support practitioners, improve skills
  • Difficult to learn The Open Group standards – too monolithic to be decoupled and to deliver value incrementally
  • Lack of alignment and consistency
  • Lack of clarity – security, product management, ITSM
  • The Open Group being a standard provider but not a solution provider
  • Which standards should I start with to define my product
  • Security value and ROI opaque
  • Lack of understanding when using the standard
  • Different publications from different Forums – different languages
  • Too many different definitions
  • Less credibility if a deliverable is managed by only one company
  • Cannot find a common taxonomy between standards
Content – consistency across standards – findable – usable:
  • Difficult to find and access the documents
  • Difficult to cross-link references and keep them up-to-date
  • Large standards take a long time to be delivered and reach consensus
  • Standards are not uniform and not easily reachable
  • Going over the standards content is manual and painful
  • I want to deliver useful content, now it is too slow
  • I cannot find content!
  • I need to look for The Open Group standards to figure out where to look for solutions
Business-related:
  • Not easy to see other standards once engagement is only in one
  • Cumbersome review process
  • Forum entitlements might affect easy cross-collaboration and consistency among standards
  • However, governance can facilitate and organize this
  • Not easy to understand what is happening in each Forum
  • Cross-standard collaboration should improve
  • As an ATC, I find the processes complex
  • I find too many different disciplines at The Open Group, which is confusing

Gains

Content delivery – updates and consistency – relevance:
  • Approach to pursue cross-cutting work with subject matter experts will minimize divergence
  • Common taxonomy
  • Solution architecture content issues will be solved
  • Use-cases to provide guidance on the use of standards
  • Consistent terminology, roles, and concepts
  • Standards roadmap aligned with business needs
  • How will I know when to spend my security budget, and how much
Content – consistency across standards – findable – usable:
  • Simple website, accessible to find information and to contribute if vision is fulfilled
  • Searching across standards – content in one place
  • Have a visual map with related content
  • Automatic cross-linking
  • Have automated tools to measure success and adjust direction
  • It will bring clarity
  • Going away from bigger documents will take out entry barrier for participation
  • Publishing as a collection of pages decoupled with direct, accessible URLs
Business-related:
  • Increase standards use and awareness
  • Learning about additional standards and The Open Group assets exposed in the portfolio
  • Increase member contributions
  • Easier adoption for developers and users
  • Smaller, more Agile reviews – smaller pieces of content will improve delivery time and improve engagement
  • Approach reflects improved quality and security
  • Opportunity to conform to a good governance framework to pursue collaboration

Solutions

Content – usability – awareness:
  • Portfolio to consolidate security guidance for all the standards into one system
  • Give an overview for all standards of The Open Group, current and relevant
  • More emphasis on standards use (use-cases)
  • Have consulting patterns to propose value creation for enterprises
  • Produce quick videos with standards used in verticals
  • Simple rules based on standards summaries for main consumers and audiences
  • Develop competing architecture concept to evaluate current direction
  • Define customer journeys
  • Digital Portfolio should have:
    • Technology patterns, information
    • Engagement and connection with other standards, ITIL®, SAFE®, COBIT®
    • Common vocabulary
    • Interoperability
    • Capabilities to address agility
    • Easy grouping and connection – all standards
    • Have body of knowledge and guides
  • Use-cases of common Digital Products across standards
  • Create content visualization into the Digital Portfolio structure
  • Define a dictionary for all the technical terminology and also the non-technical terminology referenced in the product
  • Cross-standard use-cases – The Turning Point novel
  • Visually looking – graphics and diagrams
  • Explain use and benefit from standards upfront
  • Cross-standard case study
  • Help to end users on how and when to use a standard to solve specific problems
  • Questionnaires to drive answers
  • Harmonize standards, common set of definitions and training
  • Guidance for Digital Products based on roles
  • Color visual way to relate standards – sections, highlight
Platform for Open Standards delivery – awareness:
  • Use a DevOps approach to manage the standards (standards as code), use a toolchain for publishing
  • Publish a standard roadmap with a business view perspective
  • Forums not only directed to provide content in their areas of interest
  • Contribution and cross-collaboration but with clear boundaries over areas of knowledge
  • Make content accessible in website, not only in large PDFs
  • Provide Governance to introduce parallel workstreams to support Forum work, snapshots, cross-collaboration, and publication tracks to update standards
  • Request for each standard to have lifecycle, sunset
  • Meaningful recognition for member contributions
  • Cross-linked wiki for standards and snapshots
  • Better integration between standards
  • Leave no user behind for contribution, not too technical
  • Establish times for reviewing, updating, and maintaining
  • Work to componentize standards to enable cross-linking and cross-referencing
  • Have content producers identified and related with contributors (recognition)
  • Start simple to interconnect and evolve the standards
Certifications:
  • Small certifications – competence in specific subject areas
  • Build automatic tools to report of self-assessment against standards (vendors, solutions)
  • Ensure relevant content for Certification Program
Business-related:
  • Improve user engagement in website, in person, and at events
  • Get a marketing campaign to provide awareness – promotional videos
  • Membership for individuals
  • Network and connect with universities to use the Digital Portfolio in academia
  • Produce quick videos with standards used in verticals